Having a loved one in any of the correctional facilities in the country is not easy. There was a time when even making a simple phone call to someone who had been incarcerated would cost thousands of dollars per month. However, things have been improving steadily over the past three decades. The entry of companies such as Securus Technologies into the sector has completely changed the game, and for the better.
Securus Technologies has its headquarters in Dallas, Texas. The company was established in 1986 and has been expanding greatly over the years. They currently operate in more than 2,200 correctional facilities across the country and Canada. They have invested more than $600 million in modern technology to help secure the prison systems, and are doing, even more, to improve the experience of inmates and their families during the incarceration period.
One of the most successful initiatives they have been part of was the introduction of the system which controls contraband cell phones in the correctional facilities. They introduced a managed access system that gained a lot of support and approval from the correctional facilities. They acquired Sycon Justice Systems in 2007, which was a move to improve their service delivery. Securus has been slowly transforming how things are done in the correctional facilities. For instance, the introduction of their video monitoring systems and video call services made it possible for people to communicate with their loved ones via video link, without having to go all the way to the facility.
The CEO of the company, Rick Smith, states that he is very impressed by how far the company has come regarding improving the experiences that inmates get when they are in the correctional facilities. He adds that they hope to make things much better as they continue interacting with their clients and learning about their needs.